AICOS is an R&D institute specialised in ethnographic and co-creation methods that can help: 1) identify needs, values, and requirements of users; 2) co-create solutions with users and stakeholders involved in the project in order to ensure the effectiveness of explainable systems. Moreover, AICOS has expertise in interaction and user interface design, as well as mobile, web, cloud, and AI development capabilities, which can contribute to the development of novel XAI approaches.